Effective Date: 28.05.2025
Platform: Unfiltered Within (https://unfilteredwithin.com/)
Unfiltered Within is committed to protecting your personal information, mental health privacy, and digital security. This Privacy Policy explains how we collect, use, store, and safeguard your data when you engage with our website and services.
By using our website or services, you agree to the practices outlined in this policy.
“Personally Identifiable Information”
Refers to any information that can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profile, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect the following information directly from you through our forms, appointment tools, emails, or payment links:
1. Name
2. Email Address
3. Contact Number (if provided)
4. City, state or country of residence
5. Any message or details you voluntarily share via our forms
6. Preferred language
7. Transaction confirmation IDs (for paid services)
We do not collect sensitive payment information like full card numbers, CVV, UPI PIN, or bank passwords. All financial transactions are securely handled via third-party gateways (e.g., Razorpay, Stripe, PayPal).
How does the Site use Personally Identifiable Information?
We use your information solely for the following purposes:
1. Responding to your inquires.
2. Booking therapy, internship or consultation sessions.
3. Sending you appointment confirmations or follow-ups.
4. Improving services quality and user experience.
5. Internal record-keeping, analytics, and legal compliance (if required).
We do not use your information for advertising or unsolicited marketing.
Confidentiality of Mental Health Information
We understand the sensitive nature of mental health communication. All information you share with us is treated with strict confidentiality.
No session notes, disclosures, or client communication are shared outside your therapist or authorised professionals, unless,
1. Required by law (e.g., risk of harm to self or others)
2. With your written consent
3. In case of court order or subpoena
Ethical confidentiality guidelines are strictly adhered to.
Third-Party Services and Tools.
We may use trusted third-party tools to manage services:
-> WPForms or Calendly – for appointments and messages.
-> Google Analytics – for website traffic insights (non-identifiable)
-> Razorpay/Stripe/PayPal – for secure payment processing.
-> Zoom or Google Meet – for video sessions.
These platforms have their own privacy policies and are compliant with data protection regulations.
Cookies & Analytics
Google, as a third-party vendor, uses cookies to advertise our service.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
We may use basic “cookies” and tools like Google Analytics to understand website traffic and improve user experience. These cookies do not collect personal details. You can disable cookies anytime through your browser settings. However, if you do not accept cookies, you may not be able to use some portions of our Service.
How does the Site keep Personally Identifiable Information secure?
All information is stored in encrypted, access-controlled systems. We take reasonable steps to protect your data from unauthorised access, disclosure, or loss.
We do not store any therapy notes, personal communications, or payment details on our public website.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorized Customers may contact us to update their Personally Identifiable Information. support@unfilteredwithin.com
User Rights
You can contact us anytime at support@unfilteredwithin.com to make a data request. You have the right to:
- Request access to the data we hold about you
- Ask for corrections or deletions
- Withdraw consent for data usage (except where legally required to retain
Children/Minors’ Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children under 18 years of age.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in law, tools, or offerings. When we make changes, the date at the top of this page will be updated.
We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding your privacy or data, get in touch with us at support@unfilteredwithin.com
Last Updated: July 14, 2025